Privacy & Cookie Policy

We are TechHouse Communications Limited, in this document we refer to as TechHouse Communications Limited “us”, “we” or “our” and we refer to you as “you” and “your”. We are committed to safeguarding your privacy.

This document, the “Privacy Policy”, explains how we collect and process any personal data provided by you, meaning information about you which is personally identifiable such as your name, address, telephone number or email address. Such information is generally referred to throughout this policy as “Your Information”.

 

The Information we collect

We may collect and process the following data about you:

(i) Information you provide – Personal details that you provide by filling in forms on our Website or other information provided at the time of registering to use our Website. This may include your name, date of birth, address, email and telephone number. If you book repairs online, we will ask you to provide details necessary for providing tech repair services you have requested. This may include your full name, email address, telephone number, device IMEI number, payment details as well as mailing address. We also collect personal information when you opt-in to receive emails or communications about our products, special offer, competitions and surveys.  If you tell us you have a disability or otherwise need support, we’ll note that you are a vulnerable customer, but only if you give your permission or if we have to for legal or regulatory reasons.

(ii) Automated information – When you visit or access our website, we automatically receive certain non-personal information such as search terms entered on the site, your internet service address, device information, browser data (type and version) cookie data, the referring website, the country from which you access the site as well as the specific pages viewed on the site.

(iii) Analytics Information – We use third party analytics services like Google Analytics, Google Ad Words, Google Remarketing, Facebook pixel tags, Privy – email pop up collection, Mailchimp, Inspectlet, Trustpilot, and Optimizely. These services help to track website usage and improve its performance. These services may record website usage and performance data. We do combine any analytics information with personal information. In addition we may create aggregated and anonymised information for further use  and to detect and prevent fraud.

Legal bases for processing: When you use our services, we process your information on the following legal bases

Your Consent: You have consented to the processing of information

Contract: Processing is necessary for the performance of contractual obligations in accordance with our Terms and Conditions and for proving services requested by you.

Legal Compliance: As is necessary to comply with any legal obligation.

Legitimate Interests: To improve and provide services offered by our suppliers.

Please note that TechHouse will only send you marketing or advertising information or disclose your data to third parties for marketing purposes, unless you expressly and actively opt-in or consent as such.

How will we use Your Information?

You agree that we may use Your Information for the purposes of:

– Processing your order;

– Providing finance directly or through third parties

– Supplying you with Services;

– Charge you and collecting payments from you

– Letting you create and login to an online account

– Contacting you when necessary;

– Arranging for payment of Services purchased by you;

– Informing you of upgrades or changes to the Services or new Services;

– Dealing with complaints and Service issues;

– Enhancing and developing new products and Services;

– Collect debts

If you are an existing customer, we, or one of or other TechHouse companies including IQ, may contact you from time to time (by e-mail, mail, telephone, SMS or other means) with information about goods and services similar to those which were the subject of a previous sale to you or which we believe may be of interest to you.  .

 

Information Sharing and Disclosure

In order supply you with products and services we may need to provide certain information to third parties These might include:

  • Couriers
  • Distribution and fulfilment centres
  • Third party billing providers
  • Finance companies
  • Credit checking agencies
  • Debt collection agencies

We may share your personal information to third parties for marketing purposes if you expressly consent as such. We may also disclose your information if we are required to do so including compliance of any legal obligation, court order or request by law enforcement agencies; to collect debts, to enforce our rights or defend ourselves in any legal proceedings; or to our suppliers who provide services on our behalf.

 

Cookies and Third Party advertising

What are Cookies?

In accordance with the Data Protection Act and the EU General Data Protection Regulation, website visitors must be informed if a website contains cookies. Our website contains cookies. A cookie is tiny text-only file that a website places on your device when you visit such website. Cookies enables our website to remember your actions on the site including your login information, language preferences, items you have placed in the shopping cart as well as other display preferences.

 

How we use cookies

We use session, performance and functionality cookies. Session cookies are temporary cookies and they are automatically deleted when you close your browser. Session cookies enable the basic functionality of the site including login and authentication, language shopping carts and e-billing. We use performance cookies to understand how users use our website for example which pages are mostly visited and what errors are encountered. These cookies do not collect personal information. Functionality cookies help our website to remember choice you have made on the site including region, language preferences, display preferences (font and text sixe) and other personal preferences.

Third party cookies

We may use third-party advertising companies to serve advertisements on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. Your browser can be modified to not accept cookies – guidance for which is provided in the paragraph below.

You have the ability to accept or decline cookies by modifying the settings in your browser (for example, using Internet Explorer select ‘internet options’ from the ‘tools’ menu, then click ‘security’, followed by ‘custom level’ and select ‘disable cookies’). However, you may not be able to use all the interactive features of our site if cookies are disabled. For more information about cookies, including how to set your internet browser to reject cookies, please go to www.allaboutcookies.org.

 

Access, Correction and Deletion

You have the right to request access to any information we hold about you. You have the right to request to delete or rectify any inaccurate information about you. Please email or write to us with your request at: contactus@techhouse.com. Please note that we may charge a small administrative for subject data requests and at times we may decline you access requests if they are manifestly unreasonable or excessive.

Withdrawal of your consent

When you have provided consent to our email marketing, please note that you have right to withdraw your consent and ask that we stop contacting you. You can withdraw your consent by clicking on the unsubscribe link appearing at the bottom of each email. You can also withdraw your consent to our information processing by closing your account and we will delete all personal information about you.

External Links

Our website may contain links to other sites which are not own or operated by us. We do not endorse those sites and we will not be liable for loss of data or damage to your equipment ensuing from the use of such sites.

How do we protect Your Information?

The security of Your Information is important to us. We maintain appropriate administrative, technical and physical safeguards to protect Your Information against accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access, use and all other unlawful forms of processing of the personal data in our possession.

How long will we retain Your Information for?

We will retain Your Information for as long as is necessary to fulfil the purposes for which it was collected or as otherwise required by law.

Changes To Our Privacy Policy

We may post updates to this Privacy Policy from time to time to accommodate any change in our information collection approaches.

Requesting information we hold on you

 

The Data Protection Act (DPA) gives you the right to see personal information we hold about you. If you want copies of this information, please send us a written request with the following:

  • Your full name and address
  • Your account number
  • A cheque for £10 (admin charge) made payable to TechHouse Communications Limited
  • Details of any specific information you require
  • One proof of identity – we can accept a photocopy of either your passport or your driver’s licence
  • One proof of identity of address – we can accept a photocopy of a recent credit or debit card statement, a utility bill showing the same name and address as on your account.
Do not send original documentation as we cannot guarantee the safe receipt or return of these.

Please send your written request, cheque and proof of identity and address to:

TechHouse Communications Ltd, Genoa House, Juniper Drive, London, SW18 1FY.

We recommend you send your request by Recorded Delivery but this is not compulsory. Please note that we do not take online payments.

Once we receive your request, along with your cheque and proof of identity, we’ll get back to you within 40 days.

 

Contact Us

If you have any questions regarding this Policy or the information we hold about you please contact us at contactus@techhouse.com or write to us at TechHouse Communications Ltd, t/a TechHouse Communications, Genoa House, Juniper Drive, London, SW18 1FY.