In today’s connected world, being available at all times is vital. Although most businesses tend to favour email and online channels as a way of keeping costs low, customers still expect to be able to reach you by phone. As such, it is important to know how much missed calls could be costing your business.
The cost of missed calls vary greatly depending on your industry, but this guide will help you assess whether you can afford to miss calls, or whether further investment in telecoms services is required.
Here at TechHouse Business we offer plug and play solutions through our world class hosted IP telephony solution Horizon. As a valued customer you can also benefit from significant savings allowing your business to benefit
£17.50 per month!
Finally, there is a factor that affects all businesses – the cost of sales lost due to unanswered calls.
Again, it can be extremely difficult to calculate an accurate value for lost sales.
But if you consider that just two missed calls each week equates to 104 potential lost sales each year, the seriousness of the situation becomes apparent.
Even if you assume that one-third of those callers leaves a message, you are still potentially losing 72 sales each year.
You can then take the cheapest item in your inventory or service list and apply that to all 72 missed calls.